As all products sold by Meaningful Charm are handmade we require a processing time to complete your order. It is our intention to dispatch all orders we receive on a working day (Monday – Friday, excluding Bank Holidays) within 3 working days. Bank holidays and weekends are not working days and therefore any orders received on these days will not be dispatched until 3 further working days later.
- Free UK delivery which is Royal Mail 2nd class
- Standard Delivery which is Royal Mail 1st Class
- Express Delivery which is Next Day Guaranteed by 1pm
Delivery estimate for free delivery is 3-5 working days. All delivery times quoted are approximate and can not be guaranteed. Delivery is dependant upon Postal Carriers services and bank holiday closures.
All international orders are sent with Royal Mail International
- Europe is charged at £5.00
- International (everywhere else) is charged at £6.50
All International orders are sent with Royal Mail International and have an estimated delivery of 15-28 days depending on you region. All delivery times quoted are approximate and can not be guaranteed. Delivery is dependant upon Postal Carriers services and bank holiday closures.
We do not provide free shipping or an express service for overseas orders.
We will only ship to the following countries : Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Falkland Islands, Finland, France, Germany, Gibraltar, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Slovakia, Slovenia, Spain, Sweden, Turkey, Ukraine, United Kingdom and all outlying territories, United States.
The total weight we will ship overseas is no more than 1kg in weight in any one order.
We love custom orders so don’t be afraid to ask for something designed just for you.
Quoted prices on custom orders remain valid for 7 days from the date the quote is given. To proceed with the custom order full payment must be received within this time. After 7 days, all pieces put aside for the order will be made available to other customers. A new quote will then be given to cover any costs involved in obtaining stones or components that may have become out of stock.
When you place your custom order, you will be advised of process and timeframe, sometimes stones and components need to be ordered in and this will add to the time for completing you piece. Although we plan to deliver your order within the estimated timeframe, sometimes it is not possible and Meaningful Charm reserve the right to change the estimated timeframe within reason.
We accept returns within 30 days of purchase date, excluding custom orders and personalised items
The product(s) must be returned in a fully re-saleable condition ie. unused, unopened and in the same condition as they were originally dispatched by Meaningful Charm.
For safety and hygiene reasons Meaningful Charm will not accept, for exchange or refund, any item which has been used or is not in the exact condition in which it was dispatched by us.
You must contact us by phone or email to confirm which items are being returned. You will be requested to return the goods by second class post (we recommend you get Proof of Posting) and will be required to pay the cost of returning the goods. Sorry but unless the product(s) are faulty or do not conform to your order, we can not refund the delivery charge.
Please also note that any postage upgrades will not be refunded, you purchased the faster service and this will have been received.
Please return them to the address at the bottom of the terms and conditions page along with a note of your details and the reason for return.
Many of our products use natural gemstones and the packaging details stone meanings. Please be aware that all information provided regarding the gemstone properties is metaphysical and not medical. It is not meant to replace diagnosis, medicine, treatment or prescription. The information provided has been researched and jewellery pieces created with those properties in mind. Meaningful Charm is not endorsing or supporting the use of natural gemstones in anyway. The descriptions of stones and jewellery pieces given are purely based on information obtained from third parties and Meaningful Charm does not in any way guarantee it. We have collaborated the relevant stones together based on this information and make no promises as to its effects or uses. Meaningful Charm is not accountable should the jewellery piece not work for you in terms of stone properties. When you purchase from meaningfulcharm.co.uk you are confirming that you agree to this disclaimer.